At Popularled, we take pride in the quality of our Western-style apparel and handcrafted accessories. We ensure that our policies are transparent, fair, and fully compliant with US consumer protection standards.

1. RETURN ELIGIBILITY & CONDITIONS

We accept returns for all products in our catalog under the following conditions:

Timeframe: Items must be returned within 30 days from the delivery date.
Condition: Items must be unused, unwashed, and in their original packaging with all tags attached (especially for our suede and wool collection).
Exceptions: Final sale or clearance items are non-returnable; this will be clearly stated in the product description during promotional events.

2. HOW TO START A RETURN (2 WAYS)

To ensure a smooth process, you can initiate a return through either:

Email: Contact us at [email protected] with your order number.
Phone: Call our support line at +1 (479) 361-8054 during business hours. Our team will provide a Return Authorization and the exact steps to send your package to our facility in Hector, Arkansas.

3. SPECIFIC RETURN SCENARIOS

Non-Delivery of Orders: If your order is not delivered within the estimated timeframe (excluding carrier delays), we will conduct an investigation. If the package is confirmed lost, we offer a Full Refund or a Replacement at no extra cost.
Damaged or Defective Items: If your product arrives damaged (e.g., torn suede, broken jewelry), please notify us within 48 hours of delivery. We will provide a pre-paid shipping label and issue a 100% refund or replacement.
Incorrect Product Received: If you receive a different item/size than what you ordered, we will cover all return shipping costs and send the correct item immediately.

4. RETURN SHIPPING COSTS & FEES

Defective/Incorrect Items: Popularled covers 100% of the shipping costs via a pre-paid label.
Customer Remorse (Change of mind/Wrong size): The customer is responsible for the actual return shipping costs.
Restocking Fees: We DO NOT charge any restocking fees.

5. REFUND TIMEFRAME & METHOD

Once we receive and inspect your return:

Processing: We will notify you of the approval or rejection within 2 business days.
Refund Method: Approved refunds are issued to the original payment method used during purchase.
Timeline: You will receive the credit within 5 – 7 business days, depending on your bank’s processing time.

6. BUSINESS & CONTACT INFORMATION

Business Owner: Bobby Fillion
Address: 14172 State Route 105 North, Hector, Arkansas 72843, United States
Email: [email protected]
Phone: +1 (479) 361-8054